Dublin & Belfast event: Iain BrightBY : softtestireland - Thursday, June 2nd, 2016 at 2:27 pm
SoftTest Ireland in association with ISA Software Skillnet presents… Iain Bright
Venue: IBEC, Confederation House 84/86 Lower Baggot St Dublin Dublin
Date: Wednesday 15th June 2016
Venue: Clayton Hotel Belfast, 22 Ormeau Avenue, Belfast BT2 8HS
Date: Thursday 16th June 2016
Iain Bright has been testing for 15 years. He started in a UAT team in the financial sector before moving to Ireland. Since then he has worked on a variety of projects in different sectors both as a System and User Acceptance Tester and is currently a Test Lead at Renaissance Reinsurance in Dublin. Overtime, his approach to testing has evolved to be based on two fundamentals: problem solving and aiming to provide a high quality service to his customers. This allows him to be flexible, listen to his customers’ requirements and provide the best testing solution to the challenge at hand.
Psychology – the scientific study of the human mind and its functions, especially those affecting behavior in a given context.
Question – a sentence worded or expressed so as to elicit information
For me, a key skill in testing is asking questions. As testers, we should be asking questions about the requirements/design/system at every opportunity we can: Who will be using it? Where? What happens if…? How does it work? How should it work? Why…?
These are all good questions, but the focus of them is to get information about the product being tested. Maybe we should be asking other questions? Not about the product, but about ourselves and of our peers and colleagues. And not to just elicit information either, but also elicit a desired response or behavioural change.
As testers, we sometimes find ourselves trying to deal with difficult situations and/or people. The natural response is try and find a solution to the problem or overcome the objections. Instead, maybe we should be asking more questions to challenge the problem faced until an agreement is reached?
What questions should we be asking of ourselves, peers and colleagues, and how?
That’s the aim of the presentation by guiding the audience through the following:
- To ask yourself what you are trying to achieve and why it’s important.
- To consider the working environment and the people in it and how you may need to re-phrase the same question to suit.
- To learn about different psychological techniques (e.g. ‘Why Not’, ‘Door in the Face’, ‘Foot in the Door’, ‘Placebo information’) and how they can be used to overcome objections.
During the presentation I will include some examples from my own experience as case studies and use time at the end to encourage the audience to share their experiences.
ISA Software Skillnet will be running two grant aided ISTQB courses in September, the foundation and the test managers course:
ISTQB Foundation in Software Testing 26-28 September
ISTQB Advanced Test Manager in Software Testing 19-23 September